Privacy Policy

Privacy Policy

This Privacy Policy applies to the use of the website and services provided by ALF Assist. By using our website, you agree to the collection and use of information in accordance with this policy. We may update this policy from time to time, so please check back periodically for any changes.

Data Collection and Use

Personal Data We Collect

We may collect various types of personal data from you when you use our website or services, including but not limited to:

• Contact Information: such as your name, email address, and phone number when you fill out a contact form or sign up for our services.
• Technical Data: including your IP address, browser type, and operating system when you access our website.
• Usage Data: details of your visits to our website, such as the pages viewed, time spent on the site, and referral sources.

How We Use Your Data

We use the data we collect to:

• Provide and improve our services.
• Communicate with you about our services, including responding to inquiries and providing updates.
• Analyse website usage to enhance the user experience.
• Comply with legal obligations and protect the security of our website.

Legal Basis for Processing

Under GDPR, we must have a lawful basis for processing your personal data. The legal bases we rely on include:

• Consent: When you have provided explicit consent for us to process your data, such as when you subscribe to a newsletter.
• Contractual Necessity: When processing your data is necessary for the performance of a contract with you.
• Legitimate Interests: When processing your data is necessary for our legitimate interests, provided these are not overridden by your rights and interests.
• Legal Obligation: When we need to process your data to comply with legal obligations.

Data Sharing and Disclosure

We do not share your personal data with third parties except in the following circumstances:

• Service Providers: We may share data with trusted service providers who assist us in operating our website and providing our services, provided they adhere to strict data protection standards.
• Legal Requirements: We may disclose your personal data if required by law or to protect the rights, property, or safety of ALF Assist, our clients, or others.

Data Security

We are committed to ensuring the security of your personal data. We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal data. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights Under GDPR

Under GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
• Right to Erasure: You have the right to request that we delete your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data.
• Right to Data Portability: You have the right to request that your data be transferred to another organisation in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data in certain circumstances, such as for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

For information about the cookies we use and how to manage them, please refer to our Cookie Policy. This policy explains the types of cookies we use, their purpose, and how you can control or disable them.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymise it.

Third-Party Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].

Policy version and updates

Version 1.0 of this Privacy Policy was created on 5th of September 2024. It will remain valid until a new version is issued